Refund Policy (For WiFi Zone)
- In normal case there is no refund because customer recharge there account only after using our Free Wifi Trial.
- No upgrade or downgrade is allowed.
- If in any case it is found that any issue by MFT side the refund will be initiated within 7 day.
- These all policy are only for WiFi Zone not applicable for Broadband or Internet Lease Line services.
Refund Policy (For Broadband Connection)
- All packages are for a period of 30 days unless stated otherwise.
- Installation cost & package subscription are to be paid in advanced.
- Advertised speed is guaranteed till ISP PoP.
- Documentation (CAF, Address proof, Photo ID proof, Photograph) is mandatory before activation.
- Data carry forward option is not available for FUP plans.
- Bandwidth mentioned is not dedicated but indicated to the limits mentioned.
- Installation & Monthly charges are not refundable.
- Taxes will be charged extra as applicable.
- Speed depend on availability.
- Max Contention Ratio for Users – 1:10
- For Home User Only.
- Upload Speed restricted to 15 Mbps